Welcome to Essenceblooms. We aim to provide a smooth and reliable delivery experience for every order. This Shipping Policy explains how we handle order processing, packaging, delivery coordination, shipping charges, and other important information related to your order.
After you place an order through our website, we review and confirm the order details before preparing it for dispatch. As Essenceblooms operates with Cash on Delivery (COD), we may contact you by phone or other available contact details to confirm your order before it is processed.
To help ensure successful delivery, we may verify your name, phone number, delivery address, and order details. If we are unable to confirm the information provided, order processing may be delayed until the necessary details are clarified.
We take reasonable care when preparing fragrance products for delivery. Orders are packaged appropriately to help protect the products during handling and transportation. Customers should inspect their package when it arrives and contact us promptly if there is an issue with the condition of the order.
Any applicable shipping charges will be displayed or communicated during the ordering process. Customers are responsible for any applicable delivery charges associated with their order unless otherwise stated by Essenceblooms.
Essenceblooms currently accepts Cash on Delivery (COD). Payment is collected when the order is delivered. Customers should ensure that the required amount is available when accepting the package.
Customers are responsible for providing complete and accurate delivery information when placing an order. This includes the recipient’s name, phone number, and delivery address. If incorrect or incomplete information is provided, we may contact you to obtain the necessary details before dispatch.
If a delivery cannot be completed because the recipient is unavailable, the provided contact information is incorrect, the delivery details cannot be confirmed, or the order is refused, the delivery may be rescheduled or returned to us. Additional arrangements may be required before another delivery attempt can be made.
If you need to correct or update your delivery information after placing an order, contact us as soon as possible at [email protected]. We will make reasonable efforts to accommodate changes before the order is dispatched, but changes may not always be possible after processing has begun.
If your package appears damaged when delivered, please inspect the contents as soon as possible. If the product is damaged or you receive an incorrect item, contact us at [email protected] and provide your order details along with photographs of the product and packaging.
If you have questions about your order or shipping arrangements, please contact:
Essenceblooms
Email: [email protected]
TRAVELStar Touristik GmbH & Co OHG
Margaretenstraße 70/2/1 1050 Wien Margareten
