At Essenceblooms, we want you to have a positive shopping experience. If you receive a product that is damaged, defective, incorrect, or otherwise qualifies under this policy, please contact us so we can review the issue and assist you with the appropriate resolution.
You may request a return within 7 calendar days of receiving your order. To be eligible, the product must be unused, unopened, and in its original packaging, with all original labels and accessories included where applicable.
Because our products include fragrances, opened or used fragrance products generally cannot be accepted for return due to hygiene and product-quality considerations.
If your order arrives damaged, defective, or contains the wrong product, please contact us within 48 hours of delivery. Include your order details and clear photographs showing the product and its packaging so we can review the issue.
After reviewing your request, we may offer a replacement or another appropriate resolution depending on the circumstances.
To request a return, contact [email protected] within the applicable return period. Please provide your name, order details, reason for the return, and supporting photographs when relevant.
Our team will review the request and provide further instructions if the return is approved. Please do not send products back before receiving return instructions from us.
Returns may not be accepted for products that have been opened, used, altered, damaged after delivery through customer handling, or returned without the original packaging. Products returned after the applicable return period may also be refused.
Once an approved return is received and inspected, we will notify you of the outcome. If a refund is approved, it will be processed within 7 business days after the return has been approved.
Since Essenceblooms accepts Cash on Delivery (COD), we do not issue refunds through online card or electronic payment methods. Where a refund is applicable, we will contact you to arrange an appropriate refund method.
If an eligible product is damaged, defective, or incorrectly supplied, we may provide a replacement where available. Replacement requests should be submitted within 48 hours of delivery for damaged, defective, or incorrect items.
If you believe there is an issue with your order, please contact us as soon as possible. Requests submitted after the applicable timeframes may not qualify for a return, replacement, or refund.
For return, replacement, or refund questions, please contact:
Essenceblooms
Email: [email protected]
TRAVELStar Touristik GmbH & Co OHG
Margaretenstraße 70/2/1 1050 Wien Margareten
